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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chris Trejo

March 25, 2023

5  out of  5 rating by Chris Trejo
"Great experience always knowledgeable and rapid service."

Rose Dimas

March 9, 2023

5  out of  5 rating by Rose Dimas
"I love the staff we have at state farm! Janie Gomez is always such an amazing helper. From helping my father with his 1000 questions and being patient I can not say more than Thank you!"

Kim Collier

February 16, 2023

5  out of  5 rating by Kim Collier
"I have had State Farm since I started driving. Scott Baxter's office has been my absolute favorite by far! I always always always receive a response to any question or concern. Arlysse is just amazing! Always helpful and sweet."

Stephanie Gregory

January 6, 2023

5  out of  5 rating by Stephanie Gregory
"Outstanding people, Janie and Arlysse. It's is hard to find people like these two ladies."


December 19, 2022

1  out of  5 rating by Meagan
"they canceled my policy without even contacting me. My card didn’t process a payment for the month of November for some reason ( keep in mind I have not missed a payment in years ) You would think they have some grace or communication for the least. It’s so upsetting I’ve been a loyal, paying customer and can’t even get decent service. Not only that, many times in the past when I needed help, they never answered the calls or if they did it would be “ we can call you back “ because it was busy. Yet they never called so I had to always go through the main State Farm line. Once I get this sorted out with the Statefarm customer service line I will switch agents and be sharing my experience with corporate. Terrible experience and it’s like once you get a person wrapped up into the policy they forget they still have to provide good service. And no I don’t want anyone from this branch to reach out to me to try and talk about it just because it’s convenient to you now due to my bad experience."

Iliana Sotiriou

December 16, 2022

5  out of  5 rating by Iliana Sotiriou
"I have been with Scott Baxter - State Farm for years and have always been pleased with their service. In particular, Janie Gomez provides excellent customer service and goes above and beyond to assist me. My questions are always answered and I feel that I have the information I need. Trustworthy service!"

Erik Dunn

December 15, 2022

5  out of  5 rating by Erik Dunn
"Awesome service!"

Marco Cervantes

November 30, 2022

5  out of  5 rating by Marco Cervantes
"Good office, the girls and Scott are very attentive. Great service and good claims service"

Carlie Espinosa

October 25, 2022

5  out of  5 rating by Carlie Espinosa
"Great rates and customer service is always above and beyond! Janie is the best!! We love SBSF :)"

MIchael Edward Watts

October 24, 2022

5  out of  5 rating by MIchael Edward Watts
"Have been with this team for more than ten years. Always pleased with the responses to any issues there may be. Very easy to communicate with the professional management and State Farm Insurance. Looking forward to another ten years. Thanks !"

Sir Tony

October 5, 2022

5  out of  5 rating by Sir Tony
"Scott & His Team Are The Best Hands-Down! Prompt Response, Great Pricing and Stellar Service! Love these guys…"

Jessica Alanis

September 28, 2022

5  out of  5 rating by Jessica Alanis
"Janie was unbelievably helpful in assisting me with my understanding of insurance policies and she was very patient with me. I was able to get signed up with a homeowners/auto insurance with State Farm and I left the office feeling very content. I was very confused and distraught when I walked in (about my previous insurance company) and walked out with a clear mind and organized thoughts 😃. Thank you to Janie and Scott!!! You’re the absolute best!"

Melissa “TinyTexan”

September 27, 2022

5  out of  5 rating by Melissa “TinyTexan”
"I love this Office. Been with them 10 plus years. Always professional and helpful. Honest, and they really care."

Sara G

September 22, 2022

5  out of  5 rating by Sara G
"I’ve been a customer for years and I wouldn’t go anywhere else. I highly recommend them. Janie is AWESOME! Great customer service. So helpful and informative."

sheila flowers

September 19, 2022

5  out of  5 rating by sheila flowers
"Great office! I have been a long time customer of his office. Janie and Arlysse always take good care of me. P.S. I want a senior citizen discount!"

Eve Prouty

September 15, 2022

5  out of  5 rating by Eve Prouty
"Absolutely superb customer service from Janie, Scott, and Arlysse. Have been a customer for 5+ years One gets what one pays for….and the knowledge base and responsiveness is simply outstanding. Who wants to take time to deal with customer service at a lower rate insurance company and call again and again and again? Not me. One call and my Scott Baxter State Farm people take care of me by handling the issue. Some years back I needed an appraiser and he was a nasty piece of work, talking down to me and just ugly. Because of my relationship with Scott’s agency, I called and said I would not work with the appraiser- it was a claim being handled nationally vs locally. But I called Scott and got a new appraiser. Yes, one could possibly save money with another company, but this exemplary standard of responsiveness cannot be matched. And in this current stage of sub-par customer service, the care I receive is simply amazing. Run, don’t walk, to Scott Baxter State Farm. You will be astounded."

Linda Bernstein

August 19, 2022

5  out of  5 rating by Linda Bernstein
"Scott and his workers have been a blessing to me, my husband passed away April 26, 2022. Scott has helped me with my insurance needs, my husband took care of all the household. Thank you Scott, Janie and Arlysse."

T Davis

August 18, 2022

5  out of  5 rating by T Davis
"I've been with Scott and his team for over 10 years and wouldn't change it for the world. They are amazing and very informative when it comes to various policies."

C. Davis

August 17, 2022

5  out of  5 rating by C. Davis
"When my previous agent moved, I took a chance on Scott and i absolutely have no regrets. I love them. They are like family and I would go anywhere else. If are a Game of Thrones fan. Scott is your guy! ;) and Janie is my homie! I love her!"

Shawn Blade

August 16, 2022

5  out of  5 rating by Shawn Blade
"They always dedicated to him and understanding everything. They have great customer care. They help with any concerns that I have and they are caring people."

Gisela Rodriguez

August 15, 2022

5  out of  5 rating by Gisela Rodriguez
"Janie worked effectively to get my new vehicle added to my existing policy. I only have had great experiences with Scott Baxters office! Thank you for the great service Janie!"

Benjamin Weksler

August 15, 2022

5  out of  5 rating by Benjamin Weksler
"Great Insurance Company and wonderful service"

Allyson Archer

August 3, 2022

5  out of  5 rating by Allyson Archer
"Janie's customer service is impeccable. She is committed to her job and very knowledgeable. She response so quickly and answers every question. She is a pleasure, and a huge asset to your agency. Thank you, Janie!!"

Heriberto Armendaiz

July 29, 2022

5  out of  5 rating by Heriberto Armendaiz
"Janie and Arlysse are great. They are always very nice to us."

Teresa McCarty

July 29, 2022

4  out of  5 rating by Teresa McCarty
"The team is very helpful and knowledgeable about the service and cost of services they offer. They work with you to insure you have the best coverage that fits your budget. Thank you Janie for always being friendly and for having patience with my many questions. You all are an awesome team!"